Claims

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Tokio Marine Specialty Claims

Tokio Marine’s Specialty claims management capabilities provide our insurers with a distinct advantage: Our policyholders can expect high-quality service from claims professionals who are backed by market-leading experience and specialized expertise.

Examiners with an average of more than 10 years of experience work to achieve positive claims resolutions, while our wide network of jurisdictional adjusters enables swift decisions on even the most complex issues.

Our investment in state-of-the-art technology can assist with enhanced claim response and improved outcomes such as our paperless claims filing enables improved business continuity and more efficient claims management.

How to Report a Claim

Reporting a claim is as easy as 1-2-3. Just follow these instructions and we will expedite your claim as quickly and in as friendly of a manner as possible.

Step 1 - Get the Facts

When reporting a notice of loss, please provide as much detail as is available. This should include, but not be limited to the insured's name, contact name, policy number, date of loss, location of loss, cause of loss, your policy or reference number, the initial steps taken to mitigate the loss, the types of damage, and estimated amount of loss.

Step 2 - Report

Available Online: Report a Claim

Philadelphia Insurance Companies
Attention: Claims Department
One Bala Plaza, Suite 100
Bala Cynwyd, PA 19004-0950

800.765.9749 (phone)
800.685.9238 (fax)

claimsreport@tmsic.com

The Catastrophe Call Center
800.765.9749 #3

The Catastrophe Call Center is now operational. Customers reporting catastrophic losses will be automatically routed to the call center 24/7 by pressing '3' when calling our claims number (800.765.9749). We are ready to service your initial claim report and damage inspection needs.

Step 3 - Follow-Up

The claims customer service department will immediately process your first notice of loss report. You will receive verbal confirmation of our receipt of notice and will be contacted by your servicing representative within one business day.